LW
Lynore W

1 reviews | Active since Jul 2015

16 Mar 2019, 19:57

Don’t buy from Debonairs bluff. They just don’t care about standards or quality.

I ordered a pizza and debonairs bluff made the incorrect pizza. I called the store explained what had happened. The cashier said she will call me back, after 25 mins she called back saying that they are experiencing load shedding and that if I would like to wait because they were unable to make any pizzas. I said yes I will wait. I waited from 19:00 to 21:00 and no one called me to update me. I called the next day, 3 times and when I asked to speak to the manager my call was never answered. Debonairs only care to make sales, took my money and gives a damn about customer service. I want what I paid for and they must take their spoilt veg pizza away.

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply22 Mar 2019, 14:46
Official
Hi Lynore
 
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. 
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 

The Debonairs Pizza Team 
Customer Care Line: ***