Don't advertise what u can't deliver on

Extremely disappointed how do you advise we delivery anywhere and her I am place an order at 20:06 four delivery its now 21:46 and no delivery our a call to apologise our top say sorry mam we a bit lost NOTHING. The midway mews branch supposed t close 21:30 called no answer at in closing time phone's were already diverted then said I was going thru to a manager and guess what surprise surprise no response.