Done, done and done with Debonairs

Like can someone balances me real quick. We ordered a half and half pizza and 1l coke from debonairs parow at 21:09pm on the app.

Using my bank card the order was accepted and told to wait for delivery. Bank text comes in we chill and patiently wait. At about 21:44 we miss a call from an ********** 398. Thinking the driver was perhaps getting lost or even outside.So immediately call the number back but get an automated message and then call parow on ********** 771 only to be put through to a manager whose line was busy. Left a message on the voicemail. But no response till 22:16 were I call back to find out where our pizza was.

Ahh. Then told that debonairs works with a secondary company with regards to online orders and payments and it is not their fault however they do not deliver in Plattekloof all of a sudden and that the initial call missed was to find out if we could go collect it and to top it off if we don't collect money shall be reversed after 48 and even perhaps 72 hours.

I lost it cause 1 as the client I'm ordering at debonairs not the secondary company so I do not enter anywhere in debonairs and secondary companies business. 2 the site could have indicated prior that the store does not deliver in that area and cancel there and then. 3 the fact that I now do not have a pizza nor cooldrink and possibly have to drive somewhere to find food. 4 when did debonairs stop delivering pizza in Plattekloof could we get the memo on that.

All this could have been prevented in the beginning with the way the online order system works between debonairs and secondary companies to avoid a hungry, annoyed and ultimately and most of all angry client.

So I shall now wait for Louisa the manager from Debonairs Parow to sort this out and have my money returned then delete any debonairs related things.

Done, done, done with Debonairs.