Don't keep to their own policies

About 2 weeks ago I ordered pizza from Debonairs. It arrived after about 30/40 minutes. When it was delivered, it was dark outside and I couldn't see a thing. As soon as I stepped through my front door into the light (our outside lights aren't working at the moment), I noticed the debonairs sticker was black. I checked the pizza and it was cold. I IMMEDIATELY phoned the store and spoke to the manager - who said there was nothing she could do and that the owner would phone the next day. He phoned my husband, who said he should either call me or call back a few hours later to speak to me. The owner agreed. And that is the last that was heard from him. I have given this man 2 weeks to call me back, yet not a word! Their policy is quite clear, it states if the dot is black on arrival, the pizza is free. Very irritated.