Hellopeter
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1 reviews | Active since May 2016

17 May 2016, 23:04

Does not honour special

<p>The website says that you get a free 2L coke when ordering 2 large pizzas ONLINE. We clicked the link on the website and it simply starts the normal ordering process. Obviously we did not get the coke.</p> <p><br />When we asked our beanch why we did not get the coke, they said it must be done via the mobile app.</p> <p><br />That is the problem. It does not say to use the app on the website. No mention of it that we could see. Badly implmented website.</p> <p><br />So even though we ordered ONLINE like it says on the site, we did not get what was advertised.</p> <p><br />FALSE ADVERTISING</p>

0
Replies (2)
Debonairs Pizza
Debonairs Pizza's reply27 May 2016, 06:12
Official

Good day

I would like to apologize for service you had and would like to assure you that your complaint will be escalated to the store and you will be contacted to resolve the matter.

Thank you for taking the time to post your experience that you had with our branch.

We noted that only an email address has been provided, could you kindly supply us with your contact numbers? And kindly advise which Debonairs store you are referring to so that we can be able to escalate the complaint.

Please forward an email to *** with your contact numbers.

Kind Regards,

Debonairs Pizza

***

's update27 May 2016, 07:57
Reviewer Update
Hi, I have added my contact number to my hellopeter profile. I think you should be able to see that? The branch in question was the Plumstead. But the branch itself was not the main issue though. Your website is incorrect. it says online orders get a free coke but that is just not the case. It needs to be corrected.