Do not order from Debonairs

On the 9th August 2018, I ordered an on the double pizza from the Avonwood branch at 16:53. At 17:45, I called the branch as it's almost been an hour and still no pizza has arrived. Carl answered saying it will arrive shortly. At 18:07, I called again as no pizza has arrived. The lady on the other end told me it's on its way . The pizza arrived shortly after the second call. As I opened the damaged box, the pizza toppings was stuck to the lid and the sticker was black. The driver took the pizza back. A few minutes later, the Avonwood branch called apologizing saying a new pizza will be made. I asked for the manager and there was no manager available, conveniently. I am a highly upset regular customer but I've learnt a few lessons. No.1, Do not pay online when ordering food, wait until it arrives so that when it's not up to standard, send back and cancel the order. No.2, DO NOT order from Debonairs again, as the likelihood of disappointment is greater than the likelihood of being satisfied. Apologies doesn't mean a thing when you waiting to eat from more than 2 hours long. Fortunately it happened to me and not my family, friends and colleagues who I will make sure they won't order from Debonairs again. At the end of the day, I still had to pay for their mistake as I paid online.