Do not order and pay for pizza online-not reliable

<p>Please can I express my disgust and utter shock at the Debonairs Montana Crossing manager, John.</p> <p>On my third call to the store to inform them that my Meaty Filla was delivered without feta, John was extremely rude to me and said he will not help me and hung up. His exact words were "you can put your complaint on hello peter, I don't care! I will not help you". This is evident on the recorded called from 19:20. I am disappointed and so alarmed that Debonairs would employ managers of this caliber and offering this service.</p> <p>I then called the Debonairs Customer Care line as I was stuck with a pizza which was incomplete. I was told that John will call me back to resolve the issue. He indeed did call and said the staff told him they did add the feta but it had melted. Can somebody please tell me whether the picture attached resembles "melted feta"? I order the chicken filla and meaty filla all the time, it has not once melted.</p> <p>A driver was sent to collect the pizza and to confirm whether it did not have feta. I requested a refund which up to this time of night has not been processed as there is an apparent system issue and I must wait until the morning.</p> <p>Moral of the story, if I had placed a telephonic order and waited for the driver to pay when he arrives, I would not have been forced to accept a pizza which was not correct as I would have questioned the contents without the payment having gone through.</p> <p>Now I have paid for a pizza online, which was incorrect, called the store four times, the customer Care line countless times, only to have had to organize something else to eat and wait for a refund.</p> <p>I am out of words.</p>