kR
kim R
1 reviews | Active since Oct 2013
13 May 2015, 10:28
Do not care about customer satisfaction
On 2 seperate occassions I have ordered - for delivery - from Debonairs.<br> <br> Not only have the orders been wrong - and I have sent them back<br> <br> The delivery person arrives with a card swipe machine that is non functional.<br> <br> On both occassions out of total frustration (he returned with 3 different machines during the course of the events)<br> <br> I got in my car and drove to Debonairs to pay for the orders manually.<br> <br> The staff's attitude was \sorry
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Debonairs Pizza's replyOfficial
15 May 2015, 10:15Hello Reynekekimmi,
Thank you very much for taking the time to report your experience with our Dowerglen branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Dowerglen branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply15 May 2015, 10:15
Official
Hello Reynekekimmi,
Thank you very much for taking the time to report your experience with our Dowerglen branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Dowerglen branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)