VW
Victor W

1 reviews | Active since Jun 2010

10 Oct 2019, 11:46

Distasteful food and customer service that suck

I thought I would not make a big issue about this but looking at the other complaints regarding food quality, you are despicable and worst of all you just blow your customers complaints as it is nothing

Here is my email send to you earlier;

Victor Wilson <***************@****.com>9:09 AM (2 hours ago)to info

Good day,

To whom it may concern: We had a function at the Grand West Casino on Sunday and ±20:00 that evening we decided to get us some take away pizza from your Grand West branch as we stay ±25 km in the northern suburbs of Cape Town and was afraid that we might not get another outlet open at that time of night

I must say what a disappointment for the quality of your "special" R199 stacker or something(order the creamy chicken and salami & olive pizzas).

Realy if you decide to sell this product either don't promote what is put in the filling because there was nothing in between. Well, one or two slices of salami and a scatter of olives. And then on the chicken well, it states that there is cream cheese filling - NOT!!! Realy the pizzas were dry not very tasteful. It tasted like having a piece of cardboard with scatterings of spices and cheese(well I hope it was cheese)

We are regular customers at your outlets in the northern suburbs - we work in Stellenbosch and Somerset West but live is Kuils river so we buy when we have our take away nights. but to come back to the issue at hand.

We are very very disappointed in what we have ordered, paid for and received

We might not be your BIGGEST clients that spend HUGE amounts on ordering your products BUT we are PAYING clients who deserve quality and value for our money.

Awaiting your speedy reply regarding this

0
Replies (3)
VW
Victor W's update11 Oct 2019, 11:34
Reviewer Update
You shine in your absence "Famous Brands" aka Debonairs!!!!!!!
Really pathetic!!!
Debonairs Pizza
Debonairs Pizza's reply13 Oct 2019, 13:08
Official
Hi Victor

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. 

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 
The Debonairs Pizza Team
Customer Care Line: ***
VW
Victor W's update16 Oct 2019, 08:02
Reviewer Update
So I was eventually contacted by the Grand West branch manager and received an apology and a promise that this won't happen again. If I could suggest for whoever who do experience poor food quality take pictures as proof, from all directions!!!