Dissatisfied of the service and hygiene

I am utterly disappointed with the service from Debonairs Raisethorpe. On Monday the 21st of May I made a call to Debonairs like I usually do. I ordered 2 Large double stack pizzas, 1 vegetarian and the other chicken n mushroom. With a veg sub. 10 minus later to my super surprise my pizzas were delivered. I thought because a couple of weeks back we had an issue so this time they were super efficient. Anyway with me being fasting for Ramadan I took da pizzas without checking as I looked at my slip.

When I go inside n starving waiting to break fast I see that the chicken pizza order was wrong. I got a chicken Tikka pizza.... And it wasn't double stack.

Being annoyed I called Debonairs and they advised that they received the message to give me this order so I advised that they go back to this call that I made and hear what I ordered as I confirmed many times as to what I wanted! Anyway moment's later the manager of Raisethorpe branch calls and I explain so she says no problem we bringing you the double stack CHICKEN AND MUSHROOM? Pizza and she apologized. Half n hour later. The guy pitches up and guess what!! I got a double stack CHICKEN TIKKA as opposed to the chicken n mushroom. Being super starved I took the pizza and just went back inside. Thinking it's not worth it to waste more air time.

And then as we eating my daughter finds a long piece of hair in the pizza. HOW DISGUSTING!!!!

We eventually stopped eating altogether.

The reason for this complaint is not for a free pizza! I have been a loyal customer and pay a lot for perfection and hygienic food. Being good messed around with before my husband actually complained the first time and I expected better service.

Debonairs has now lost my business as well as my family and friends as we will not be buying or ordering anymore. This was the worst service I ever received especially when all u order was 2 pizzas n a sub!,

Utterly dissatisfied.

Sumaya