Dissatisfied customer

Good day, my wife phoned in to order two large double pizza. On arrival we were unable to verify the hot or not sticker as the delivery guy did not come to the door but was met at the driveway were the lighting was poor, from the driveway to my front door is approximately 10m, upon opening the pizza, we found that the pizza was absolutely cold, The wife then called into the store were we had made the purchase. She was told by the manager that from the time you remove the pizza from the heat bag, it takes 23 sec for a pizza to get cold. That is utter nonsense. The manager still has the nerve to say that there is nothing that he can do...NOT HAPPY AT ALL