1 reviews | Active since Jul 2015
Dissatisfied
So my family and I had a busy day on Tuesday when we decided to take a break and head on home. On our way home we took a turn to get pizza's at Debonairs (Blue Haze Mall - in Hazyview). I am not too sure about the time but it was roughly 18:00 as we had estimated that by 18:30 we would have gotten our pizza and be gone, boy were we wrong!!! By the way we had ordered the triple crust pizza. So we waited and waited and waited and waited... And so did the other customers that came before and after us. <br> Everyone became agitated after 45mins. I mean why wait for a pizza 45 long minutes? That didn't get to me as much i excused Debonairs saying it is month end so let me calm down but there was literally no movement!!!!! People started complaining and only then the cashier comes out and says we running short on \Crust". No apologies whatsoever!!! I am sorry but you'll make us wait then not even bother apologizing? It was disgusting!!! And it seemed as though we were not taken seriously. <br> An hour goes by"
Thank you very much for taking the time to report your experience with our Hazyview branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Hazyview branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
