Dissatisfied

To whom it may concern,

I would like to share my experience with an order I placed yesterday.

After placing my order, I realized that live tracking is not enabled for the store, which meant I had no way of monitoring progress. Over an hour passed without an update, so I tried contacting the store directly. Unfortunately, I struggled to get through, calls would either ring, place me on hold, and then cut off.

I then called the general line several times, but I faced the same issue. Eventually, I reached someone who informed me they would try contacting the store on my behalf. They were unable to get through but assured me that the store would call me to explain what was happening. I never received such a call.

Instead, I later received an in-app notification that the driver had arrived. I heard a hoot outside, followed by someone driving away. Once again, I tried to call, but with no success. At this point, I drove to the store myself to resolve the matter.

At the store, the staff agreed to prepare a new order for me, which I appreciated. However, while waiting, I received a call from my wife informing me that the delivery had just been made to my home—while I was still at the store.

This experience was both frustrating and time-consuming. I hope you take this feedback into account to improve order tracking, communication, and customer support going forward.

Thank you for your time.