1 reviews | Active since Apr 2018
Dissatisfied
The advert states that if the sticker is black your pizza is free but I just paid for a cold pizza. 2. My order took over an hour to be delivered when I called the store the call was answered in a call center after that transferred to the store with no answer. I went on the website to cancel the order but there was no option to cancel. 3. The base was chewy as it was not well cooked. Despite all this I paid for pizza I'm not satisfied with.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Best regards,
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Best regards,