1 reviews | Active since Feb 2018
Dissatisfaction
At 18:30 on the 6th of Feb 2018 i ordered 4 pizza's from Debonairs Columbine Square for delivery. I ordered 1 crambed crust chicken tripple decker, 1 large four seasons, 1 large something meaty and 1 standard size mexican fiesta and one 2 litre coke. When i placed the order the lady told me that they have no olives for the four seasons pizza i confirmed that it is fine without the olives. At 19:25 I called to ask how far my order was as it was nearly an hour ago that i placed the order she told me that it is on the way. The order only arrived at 19:55. When i asked the delivery man why it took so long he told me that he is sorry and that it was a big sale. When we opened the pizza's the tripple decker was not crambed crust and the edges were burnt, the four seasons top part of the pizza was attached to the box as though the box was pressed flat down on the box. This is unacceptable for a pizza that took 1hour and 30mins and for the order to be wrong as well. I will never ever advise anyone to order from Debonairs Columbine ever again.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Best regards,
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Best regards,
