Dissappointing Service or lack of

On the 8th August i ordered a pizza via the debonairs app, which i really regret. I placed the order at 18:58 was given Ref no ***6. One of the consultants from Maponya Mall called to confirm the order and gave assurance that a delivery would be made to me as soon as possible. At 20:13 the order had not yet arrived and my kids were starting to be impatient, so i decided to make a follow up call, but to my dissappointment there was no answer. I then tried calling again at 20:31, still no answer, at that point i decided to prepare sandwiches for my kids as they were now very hungry. Finally at 21:05 there was a knock on the door, the Pizza had arrived, by then i was already very irritated and angry at such poor service that when the delivery guy tried to come up with excuses, i was not prepared to take any of his excuses, i had to turn him away without taking the Pizza. Thanks to the pathetic service from Debonairs Maponya Mall, my kids slept very dissappointed