Dissappointed
This evening I placed an order online at Debonairs pizza (roykers centre) for the online deal which was 2 pizza's and a free 2ltre cool drink and chose a 2litre Coke. Only for me to receive SMS stating that it could not be processed and to call the store. 2nd SMS stated that my payment will be refunded back to me in 48hours. When I called the store I was passed onto manager, Shameega, who told me my order was cancelled due to them not having any Coke in stock. The manager said she was not around when my order came through. This process is totally unacceptable. No I sit with no pizza's and my money has been taken.
Good day Abby
Thank you for taking the time to post your experience that you had with our roykers centre branch.
I would like to apologize for service you had and would like to ***ure you that your complaint will be escalated to the store and you will be contacted to resolve the matter.
We have noted that only an email address has been provided, could you kindly supply us your contact numbers?
Please forward an email to *** with your contact numbers.
Kind Regards,
Debonairs Pizza
***
Good day Abby
Thank you for taking the time to post your experience that you had with our roykers centre branch.
I would like to apologize for service you had and would like to ***ure you that your complaint will be escalated to the store and you will be contacted to resolve the matter.
We have noted that only an email address has been provided, could you kindly supply us your contact numbers?
Please forward an email to *** with your contact numbers.
Kind Regards,
Debonairs Pizza
***
