AV
Ayesha V

1 reviews | Active since Sept 2015

25 Jun 2018, 08:51

Dissapointing Subs

I recently purchased a Debonairs double deal Sub on the app online in Plumstead. It was 2 subs: 1 Club sub and 1 Chicken Tikka sub. Both the subs were extremely dry with hardly any filling and sauce, it was as if I was eating plain rolls with a tiny bit of filling. Very very dissapointed.

0
Replies (2)
Debonairs Pizza
Debonairs Pizza's reply28 Jun 2018, 13:29
Official

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Debonairs Pizza Team

Customer Care Line: ***

AV
Ayesha V's update03 Jul 2018, 15:47
Reviewer Update
Disappointing in the fact that I am still waiting for customer care to contact me. Very disappointing that you do not take customer feed back seriously.