dissapointed

I've ordered pizza few weeks back add extras the way i like it only to receive pizza without my extra bacon, cream cheese only the sauce was added and my extra mozzarella was substitutes with cheddar without even letting me know. I've complained and i was called back and instructed to come they will make me another pizza. I've requested the lady to make it a delivery since i cant make it to their store provided address and text was delivered however till date i haven't received my complimentary pizza till date even after the text was delivered. so disappointed cause their pizza always recommends and that time around i was disappointed how they handled my pizza and miss the details provide on the order list itself. and for them to call promise something that they cant do very shameful and sad.