1 reviews | Active since Jul 2018
Dissapointed customer
Friday, 29 June had a house full of visitors including kids. After a day of work, we decided to order pizza from the Blue Hills franchise. They told us they would deliver it 45 mins to an hour. The kids as well as the adults were hungry and expecting delivery only to receive a call an hour later to be told that they have technical difficulties. I cannot understand why we were not told upon ordering or recieved a call soon thereafter to be advised. We had to order from another outlet and was only able to have supper at 8pm. The kids, as you can imagine, were not impressed. Such unproffesionalism. And all we got was a sorry, really???
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***