nM
nokuzola M

1 reviews | Active since Mar 2015

27 Dec 2016, 13:36

Disrespectful customer service

<p>I have never experienced such disrespectful customer service,from someone who claims to be a manager at the time. I spoke to a lady by the name of Siya who processed my order and gave me my total without a delivery fee, she calls me back a few minutes later to tell me they will charger me a delivery fee, so I questioned it because I have never been charged a delivery fee with my previous orders which are both online and telephonic. Siya then gave the manager (beauty) the phone to speak to me and all she did waa disrespect me and tell me that I am just trying to be difficult,she then attackingly kept on saying should we process or cancel this order,while I was trying to get her name. She cancelled my order after she gave me her name and hung up on me. I ORDERED A R300 MEAL and she clearly believes that I cannot afford R10 more? I told her I am merely asking because it has never been charged to me before. I will never order from that store ever!</p> <p> </p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply28 Dec 2016, 15:56
Official


Thank you very much for taking the time to report your experience with our Springs Gate branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)