Disregard for customers
Having to wait for food only to receive dry pizza that’s burnt at the bottom, with a more salty the hot sauce, R125 might seem little but to some it’s a lot to be paying for something not eatable, I’m so disappointed, this is the second time the last time I decided to take it up with the franchise and was treated like a fool, being pushed pillar to post, wasting my airtime . The disrespect this company has for people is heartbreaking. I can’t even eat this thing called a pizza.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***