Displeased loyal debonairs customer!!!!!

So making use of the online service for Debonairs KUILSRIVER at 15h15...a hour later i phone, then finally my order arrive... It's the wrong order!!! After asking the delivery guy to call the branch manager about the wrong order he says i must call them myself and also he can't stand and wait with me! Then asked me to write a note on the till slip and he'll return the food. I called the call Centre and spoke to Ashley Williams who advised he'll correct things with the Branch. Finally after 1hour i was contacted by the branch manager via Whatsapp and was told if I want my order I need to come and collect it. On arriving he offered me a LARGE PIZZA and the exact same WRONG Pizzas which was by now ice cold already! I requested for a refund as it was not pleasing and he said he can't give me a refund j must take what he's offering?! Other customers also came to the store and he just ignored me and gave them brochures advising them to call for their orders. And after several attempts of calling again to speak to someone higher than the person who made me the offer I was transferred to null n void extensions. The people of the call Centre didn't want to confirm their names...?! I'm left now with no PIZZAS and NO REFUND!!