Disgustingly cold service

I bought supper at debonairs columbine using their app. 7.20pm I got confirmation that they received my order. 8.40pm I called the store to follow up on my order and all they could tell me was that the driver had left. I told them if he is not at my house in 10 minutes he mustn't bother but he came regardless. This was after 9.10pm few minutes short of 2 hours. He tells me how he had so many orders and was helping debonairs as he's with steers. Like who cares. If they could do my order due to staff shortage why didn't they call and advice instead of taking my order. Then the pizzas were cold as well. I actually got the driver to feel them and he couldn't say anything. I took the damn pizza as my kids were hungry otherwise I wasn't gonna pay R400 for nonsense cos this is what this was. Utterly disgusting. I then called the store and no one was answering not even their mobile number. Thank you so much columbine for a wonderful service