Disgusting service & just horrible service

After ordering online through Khayelitsha mall, uncooked dough with toppings was delivered literally 15min later burned cheese grillers, took a photo & sent to their complaints department about a month ago to this day I have been waiting for the Khayelitsha debonairsbManager/Owner to call me and deal with that or atleast refund my money but nothing & I'm not letting this go as i had more than one bad experience with them in different locations.