SJVV
Storm Jansen Van Vuuren
1 reviews | Active since Jan 2019
25 Jan 2019, 20:17
Disgusting Service from Franchisee and Manager
Reference: # ********** 9
I ordered the on the double special at 18:15 on 25/01/2019
Delivery guy came to me at 19:45, didn't bring the card machine, even though I had requested it. Then showed me the pizza which had a black dot, indicating the pizza was cold, took the pizza back from me and said he isn't aware of the policy that the pizza is then free.
Called the manager, who then put me through to the franchisee, who then said to me he has no time to sort out black dot issues and that he has other customers to attend to and that I should drive to their store to fetch the same pizzas.
Never in my life had such terrible service.
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Replies (2)
Debonairs Pizza's replyOfficial
29 Jan 2019, 15:18Hi Storm
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Debonairs Pizza's reply29 Jan 2019, 15:18
Official
Hi Storm
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
SJVV
Storm Jansen Van Vuuren's updateReviewer Update
30 Jan 2019, 08:04Thank you for attending to this matter promptly and helping to resolve it.
SJVV
Storm Jansen Van Vuuren's update30 Jan 2019, 08:04
Reviewer Update
Thank you for attending to this matter promptly and helping to resolve it.