ZA
Ziyaad A

1 reviews | Active since Apr 2015

01 Apr 2015, 08:54

Disgusting Service From Franchise,

Good Day. <br> I would like to let you know of the ********** service which I received from Debonairs today. <br> <br> I ordered a Chicken Filla in Mitchells Plain after work, and when I arrived home to the dismay and shock of my entire family. The feta was literally thrown on top of the pizza, there was almost no chicken pieces, I was lucky enough to find two pieces of chicken on a slice. Besides all that, the dough was still raw and the top had no cheese on it. I took pictures of the state that the pizza was in. I was not prepared to drive the entire way back to Mitchells Plain to return it. I hope to be contacted soon about this ********** experience, else I shall not hesitate to go further with this matter as I have proof of the horrible state that the pizza was in. It was utterly disgusting service.

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply01 Apr 2015, 10:38
Official
Hello zizo911,

Thank you very much for taking the time to report your experience with our Westgate Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)