GL
Gurschzon L
1 reviews | Active since Jan 2019
01 Jan 2019, 21:40
Disgusting Service from Debonairs Pizza North Riding
Never order pizza from Debonairs North Riding, worst service ever provided. Ordered pizza at 19:15 on 1st Jan 2019, pizza arrived 21:05 (almost 2hrs later) on top of that it was the incorrect order. Driver went back and the manager called 10mins later still asking if he is going to send the driver with the other 2 pizza's are we going to pay what nerve. Manager who's name is Texas did not even apologise for the mess up and disgusting service we received. Appauling the service in the food industry, this Debonairs should be shut down
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Debonairs Pizza's replyOfficial
08 Feb 2019, 16:16Hi Gurschzon
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply08 Feb 2019, 16:16
Official
Hi Gurschzon
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***