Disgusting service from Debonairs Midway Mews!!!

I am absolutely appalled at the service my husband and I received at the Debonairs in Midway Mews. We ordered a delivery at 19:30 at 20:57 our order had not arrived. Tracking was not available on the website and when we called the call centre there were no agents available to assist. This meant that we now had to drive from our house to Debonairs because the restaurant was going to close at 21:00. Which is an inconvenience in itself. When we arrived at the restaurant we were greeted by two cashiers who were absolutely clueless about our order. They did not even have the drivers number to contact him and find out his whereabouts. Upon waiting for a resolution the manager on duty abruptly told my husband to calm down as he was explaining to the cashier how long we have been waiting. She did not greet, she did not introduce herself as the manager she just approached us with rolling eyes saying that she refuses to assist us because she claims that my husband was shouting which he was not!!!! The manager went on to say that it’s not their fault that the delivery is delayed as they had ran out of mozzarella!! Meanwhile the cashiers confirmed that the driver who had our order had already left the restaurant a while ago with our order. The rude manager proceeded to walk away whilst to the back of the kitchen whilst we were talking and then she came back and argued with my husband saying “you guys act like you don’t work for people and you act like you don’t have problems at work” She went on to say “We should understand that they are experiencing issues at the moment as we would in our personal work spaces” The delivery guy arrived with our cold pizza the manager said because we had already paid for the pizza we would have to accept and leave because they are now closing. We requested a refund which she promised to process and we left the pizza. The woman you have put in the fore front of your business is an absolute disgrace to your business. She has no customer service skills, she spoke to us in the most unacceptable manner possible, Lord knows how she was put in that positing because from the word go she was full of attitude and she was shifting blame to the call centre. I have never experienced such disgusting poor service in all the years I have order from Debonairs…the experience as a whole was very unbelievable and absolutely disgusting.