DISGUSTING SERVICE FROM DEBONAIRS MAPONYA
Disgusting Service from Debonairs Maponya Mall especially from a Guy called Abraham. I ordered from the debonairs app, then the driver first calls me from the shop saying we don't deliver there we can meet somewhere. What nonsense is this, when I told him the app accepted my order he had the odersity to say to me THEN IF YOU CAN'T MEET ME SOMEWHERE CANCEL YOUR ORDER! I cannot believe this. Then this Abraham phones me aswell and he was so so rude also telling me to cancel my order in a very condescending and rude tone. I can't believe debonairs has such disrespectful employees. After I told Abraham that I am going to report this, his words were GO AHEAD. I AM STILL IN SHOCK AND VOUCHING RIGHT NOW. I WILL NEVER EVER ORDER FROM ANY DEBONAIRS EVER AGAIN AND ASKING MY FAMILY TO DO THE SAME! I AM APPAULED!
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***