NT
Nathan T

1 reviews | Active since Sept 2014

29 Aug 2016, 15:19

Disgusting service from Debonairs Dowerglen

<p>I placed an order for a large pizza at 12:56pm for delivery, I called back again at 1:41pm and was told to hold and cut off, I waited and gave the delivery guy a chance. 1:50pm still no pizza so I call again and am told that my pizza will be there any second, I say thank you and continue waiting.At 2:19pm I realize that I was **** to, because debonairs was less than 5km away. I called again and was transferred the phone just rang and I was sent to voicemail. The driver arrived just after that and I got my pizza. More than an hour and a half later. When I asked him why he said that they were short staffed. If this is the case then I should hope that debonairs will be sorting it out shortly.</p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply30 Aug 2016, 13:26
Official

Thank you very much for taking the time to report your experience with our Dowerglen branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)