vN
vineshni N
1 reviews | Active since Apr 2015
25 Apr 2015, 07:47
Disgusting service - delivery
I placed an for pizzas at around 6pm. I made 4 calls to the store and they have an assistant who firstly made me report my order 4 times and then could not find my details to record the order. During my follow -ups I spoke to 3 people not able to confirm where my food was. Eventually received my food cold which they a derive delivery commitment ..red is hit and black is cols. they deliver the food eventually and it is horribly cold.<br> <br> This is the 3rd incident. Totally unacceptable.
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Debonairs Pizza's replyOfficial
30 Apr 2015, 09:57Hello nashan,
Thank you very much for taking the time to report your experience with our Corlett drive branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Corlett drive branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply30 Apr 2015, 09:57
Official
Hello nashan,
Thank you very much for taking the time to report your experience with our Corlett drive branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Corlett drive branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)