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shaheed R

1 reviews | Active since Dec 2014

26 Jul 2016, 11:33

DISGUSTING SERVICE AND ATTITUDE

<p>SO I PLACED AN ORDER ONINE, AS I ALWAYS DO FROM TIME TO TIME. AND AS ALWAYS DEBONAIRS IS LATE. IT IS NOW OFFICIALLY AN HOUR BUT AS THE LADY AT DEBONAIRS PIZZA IN SEA POINT TOLD ME 5 MINUTES "IT HASNT BEEN AN HOUR YET. IN 5 MINUTES IT WILL BE AN HOUR" THEN WE CALLED AGAIN AND THEY TELL US OH THE ORDER IS STILL IN THE SHOP. REALLY?? AFTER AN HOUR?? AND THE ATTITUDE OF THE STAFF IS SO DISGUSTING! **** THEY ARE SO RUDE. SEAPOINT IS NOT THAT FAR FROM WHERE WE ARE IN GREENPOINT. AND YET HERE WE ARE ONE HOUR LATER ONLY TO BE TOLD WHEN WE CALLED THAT OUR ORDER IS STILL AT THE STORE, REALLY?? THEN THEY GET RUDE AND ANGRY BECAUSE WE CALL TO CHECK ON THE ORDER?? ****ING DISGUSTING SERVICE AND STAFF</p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply27 Jul 2016, 10:38
Official

Thank you very much for taking the time to report your experience with our Sea point branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)