HV
Hilary V
1 reviews | Active since Dec 2016
31 Jan 2019, 16:07
Disgusting service and a bunch of ******
I placed an order last week Friday online and I accidentally selected my old address and on top of that I selected to collect instead of delivery.
Right after placing the order, before the restaurant even started preparing the order, I contacted the call centre. The told me that they will conta t the restaurant and they will get back to me.
A few minutes later, I called the restaurant and the lady that i spoke to said that she will ask the manager to contact me and they never did. The restaurant ended up closing that day, I never received my order, my money back and no one bothered to contact me.
The restaurant had my details from the receipt but no one bothered to call.
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Replies (1)0
Replies (1)Debonairs Pizza's replyOfficial
04 Feb 2019, 12:24Hi Hilary
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply04 Feb 2019, 12:24
Official
Hi Hilary
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
