SK
Silindile K

1 reviews | Active since Oct 2014

23 Mar 2015, 23:56

Disgusting service

This afternoon I called debonairs pizza in Pinecrest (pinetown) to order a pizza. I was asked for my cellphone number and if my order W's pick up delivery, I then responded that it Was a delivery to Ukzn Edgewood campus. I was told by both promise and Stanly that they will only deliver to the campus gate and that they don't go inside the campus as this is store policy. I there after asked why the store has such policy and what happens in the event that if I am on crutches or wheelchair bound and can not make it to the campus gate to collect my order. There are a number of delivery fast food outlets that deliver inside the campus even though they charge a delivery fee, but that does not give this pizza store the right to deliver if the service is there and not being charged. The two people I spoke to were very rude and did not give a valid answer for the reason why they specifically don't deliver to this campus. I then had to resort to calling another branch of this outlet (Sarnia) where I placed my order and it was delivered. I have never had such dispicable service from any fast food outlet like with debonairs in pinetown. They were absolutely rude. I will never use them again

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply24 Mar 2015, 10:26
Official
Hello Sliekha13,

Thank you very much for taking the time to report your experience with our Pinetown branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)