PT
Pontsho T

1 reviews | Active since Jul 2016

27 Jul 2016, 11:22

Disgusting Service

<p>Today I ordered a pizza for delivery at the Centurion Lifestyle Centre branch. Mr order took over an hour to be delivered and when it eventually arrived, the delivery guy kept sending me please call me , to fetch my pizza at the main gate. Had I ignored the please call mes' (like I normally do) I'd still be waiting for my food.<br />Worse part, their pizza was very dry and the onion was semi-raw. This is the 2nd time I experience horrible service from that partucular branch. I centraily won't be buying from them again.</p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply27 Jul 2016, 11:42
Official

Thank you very much for taking the time to report your experience with our Centurion Lifestyle Centre branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)