1 reviews | Active since May 2016

31 May 2016, 07:47

disgusting service

<p>On 28 May 2016 i ordered a large 5 sausage pizza and wings and 1L coke from Debonaires in Protea Glen Mall. The order was placed online at 17:55. After 2 hours i called to find out when my order is arriving and i was reaasured that it was on its way. I called again and then tod me that they didnt have the order. </p> <p> </p> <p>I finally spoke to Ntombi and she apologised and said that the was on its way and this was 3 and half hours later. the pizza finally arrived at 21:43 and when it arrived the was no coke and it was a chicken and mushroom pizza.</p> <p> </p> <p>i called the store again and they said they will have their manager call me back. HE NEVER CALLED AND NO APOLOGY FROM HIM WHATSOEVER. </p> <p> </p> <p>The following day i called and they said they are sending my coke and there is no way they could compensate me for eating a chicken and mushroom pizza when i had ordered a 5 sausage pizza. </p> <p> </p> <p>I found their service disgusting and apalling. </p> <p> </p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply02 Jun 2016, 11:15
Official

Thank you very much for taking the time to report your experience with our Protea Glen Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Customer Care: 0861 DPIZZA (3749

Kind Regards,

Debonairs Pizza92)