1 reviews | Active since Dec 2012
Disgusting Service
On Friday last week (5/02/16) I ordered a stack of Pizza for my company. I ordered online & checked the nearest branch which was Bedfordview (i usually use Lambton but they are so so slow) - the website confirmed i was in proximity for delivery. I paid for the pizza & included a tip for the driver. I got a call a few minutes later from Happiness who was full of attitude & she told me she didn't think she could deliver. I asked why when it stated on the website i was in proximity? She mumbled something & then told me she would phone me back. I saw a missed call a few minutes later, tried to call back but there was no answer. About 45 minutes later she phoned back to tell me that they wouldn't deliver under any circumstance. I asked about the payment & she very rudely told me i must go to the shop to fetch it. <br> I ended up going to fetch the pizza as i didn't have time to go anywhere else. Her behavior as well as the front staffs attitude when i got to the store was absolutely appalling. <br> When i asked her for the tip money back she rolled her eyes & made a big scene about giving it back to me.<br> No wonder the store was empty - with attitude like that, no one wants to go near it!
Thank you very much for taking the time to report your experience with our Bedfordview branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Bedfordview branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
