Disgusting service

Online order no: ***0

Debonairs Pizza mams mall your service is disgusting. Placed an order @14:40 online for delivery. @15:00 i got a call 2 tell me they dnt have jalapenos and i told them it was fine.16:00 driver calls 2 confirm address and says he's on his way. @ 16:50 I called the store and they said driver had already left they will call him and chek where he is then call me back. I HAD TO CALL THEM BACK AT 17:20 and im told a new driver will bring my order. I asked why I was not updated about the delay and had to constatntly call requesting feedback to no feedback except that they are busy. A driver called me at 17:30 asking what I should do.

This is unacceptable. If you know certain time of the month you are too busy to handle high volumes then communicate with ur customers dnt have the customer chasing you. I am speechless on the ****ty services you guys are providing. Super unacceptable. No one in the store even bothered to call back an apologise. Worst part,its my birthday.