AP
Amanda P
1 reviews | Active since May 2017
15 Mar 2019, 17:11
Disgusting Service
I placed an order online and I requested to be delivered to my address which it happened however I was not happy with the way the driver or should I say the delivery man, he was rude, impolite and unprofessional, he accused me of robbing him change and he just stomped out and left me there trying to make him understand that it's actually me whose short of R0.64 cent not that I wanted it however I was making him aware that that my change is short. I'm currently not a happy customer right now and I dnt see myself now or in the near future buying food from Debonairs in Broadway Durban North. Name of the Delivery man is Greig.
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Replies (2)
Debonairs Pizza's replyOfficial
22 Mar 2019, 14:23Hi Amanda
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply22 Mar 2019, 14:23
Official
Hi Amanda
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
AP
Amanda P's updateReviewer Update
05 Apr 2019, 14:59Till this date I have not receive a call from any representative.
AP
Amanda P's update05 Apr 2019, 14:59
Reviewer Update
Till this date I have not receive a call from any representative.