Disgusting service

Last week Wednesday 14 November I placed an online order. When the driver arrived he arrived with half of my order. And if that's not enough he came without small change. He had to go back to the restaurant to get everything. I logged a complaint, my contact details were requested, but until today no response from Debonairs. Yet again on Monday 19 November,at 20:32 I placed an online order. At 21:05 the driver phoned me to inform me that he can't find my address. I asked him of he's whereabouts and he informed me that he is in another street. He then had the decency to tell me to go to him and get my ?. How that works I don't know. I then phoned the restaurant. First and foremost the operator needs training again, she did not even introduced herself, she answered the phone by saying"Hello". Not even good evening Debonairs zevenwacht mall or whatsoever and I'm not impressed. Secondly I spoke to the manager on duty. I informed him of what's happening. I also said to him I am not paying for a cold pizza. He then said he will phone the driver and if the driver can't find the address he will send another driver. In the meantime your driver phoned again and my husband spoke to him and yet again he told my husband he can't find the address and my husband asked him where he's at and yet again he said to my husband that we must go fetch the pizza. Then the manager phoned me again with all sorts of excuses, which I am not happy with. I said to him once again I won't pay for a cold pizza. In that time while I'm on the phone the driver arrives. The dot on the box is pitch black and I told the manager. He the said if it's not delivered within 40 minutes and the dot is black it's free. My husband took a picture infront of the driver of the black dot. When we opened the box the pizza was cold as well. No apologies from the manager or driver even. I think this is disgusting.