1 reviews | Active since Jul 2018
Disgusting service
Ordered 2 x Pizzas, when they arrived both dots were black. Driver took no responsibility and I paid for them. The 1 Pizza I ordered looked worse than my dogs breakfast as it was clearly mishandled along the way (I took a pic of it). I then spoke to the manager at the Norwood store to complain and he tells me that I shouldn't have paid and I should have told the driver there and then. I didn't feel like having an argument with the driver at the time as I was hungry. I paid the driver, I don't expect any refund but I would expect better customer service and food quality from the Debonairs brand.
Hi Anthony
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Hi Anthony
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***