Disgusting Service

Its very ironic that you should say "delivering on our quality promise to you" when the sevice i recieved has neither been quality or delivered. My wife placed an order with the staff at Banbury crossing and after waiting more than an hour she called to find our how far the order was and was told that there was no record of it. This apparently happens sometimes where orders get "lost in the system" according to the apparent manager Boni Dube. At this point my guests decided that they couldn't wait as they had kids with that were starving and soon left. My own kids were cranky and miserable. Upon speaking to Boni I was told theres nothing she could do. When i asked to speak to a manager i was told by her that shes not allowed to transfer calls to him. I spoke to customer services and Thandi said she'll speak to them and call me back. I got a call from Boni, this was after customer services had contacted her. She still refused to make the order right and again i asked to speak to someone who had authority and again she refused to transfer be to her "boss" as she put it. Eventually she ended the call saying she would speak to her boss and call me back. At this point, an hour later, i am still waiting for her to call me back. So again I ask, how can debonairs deliver on quality when the staff at Banbury are a bunch of incompetence *****s? And how does an order get lost in the system? This was a phone order not online! Did the person taking the order not punch it in? And if not, are your staff incabable of taking accountability for their mistakes and try to rectify it. Or is this the quality of sevice that debonairs is so proud of. Its a damn shame that this is the calibre of person that is the face of your company.