Disgusting service!!!!!

On 28 December I placed an order with the Montclair blanch at 17:05 was told it will be 45 mins,I called them again at 18:00 was told the driver was on his way called again at 19:00 same story again at 20:00 and I asked the manager she told me the driver was on his way then I asked for the drivers number she refused to give it to me.what ****ed me off is that it was not a first time I had the bad customer experience with this branch and again the manager was informed about their horrible customer experience,rude and unprofessional staff, I will never deal with this blanch again even the manager that was on duty that day **** to was waiting for my order which did not come the last call that I made was straight to voicemail as they were closed,can you address this kind of behavior with responsibility store.