1 reviews | Active since Dec 2016
Disgusting food
I asked my mom yo order pizza for supper yesterday. As per usual, the Pizza came in shambles. There was no filling, just a small portion of mushrooms and traces of meat. We were sold crust instead of pizza. I even have the pictures to show for the so called pizza that you have delivered to us. I always have complaints about Maponya because the customer service is so terrible. I tried calling the branch for them to send us proper food but they did not answer. Why are we paying for terrible food? why must this branch always mess up our customer experience? Please take note that we had crust for supper instead of Pizza!!!!!!
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***