mD
mandy D

1 reviews | Active since Apr 2012

15 Mar 2018, 11:17

disgusting experience

very disgusting experience i ordered a pizza and sub online the pizza has hair all over inside including a big chunk of hair i discovered only after eating 2 pieces my gut just said open one piece to my horror :( :( i got my money back but this was by far the worst experience i am done with fast food.

0
Replies (1)
Debonairs Pizza
Debonairs Pizza's reply20 Mar 2018, 12:26
Official

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. We take health and hygiene very seriously and would like to address as a matter of urgency. Please tell us which branch you experienced this with, so that we can escalated this to both the store manager and the area manager? One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.


If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.


Kind Regards,


The Debonairs Pizza Team
Customer Care Line: ***

Best regards,