AK
Angela K

1 reviews | Active since May 2016

09 May 2016, 14:01

Disgusting Debonairs Pizza Bedfordview

<p>02/05/2016 I phoned Debonairs Pizza Bedford &amp; &nbsp;and placed my normal usual order, 1Lrg Meaty Triple Decker with extra Cheese &amp; Jalapeno, with no BBQ but Sweet Chilli sauce instead. 1<sup>st</sup> I&rsquo;ve been buying this Pizza from Debonairs for 2 years now. What a shocking experience was in store for me. The order arrived and we paid the man R150, I then notice that the pizza was wrong. They did not put my extras. &nbsp;It looked like they took 1 jalapeno and used that for the whole pizza. 2<sup>nd</sup> the pizza looked &amp; felt old. Now I know what a fresh pizza looks like. The pizza I received looked like it was kept under the food warmer for 2 long before it was thrown back to the oven to be re-heated (Disgusting). I&rsquo;m pretty sure the delivery man had not even arrived back from my place when I called the store. I called in &amp; &nbsp;spoke to the most *********** man ever. The man&rsquo;s name is Neville &amp; he is the manager there. Basically Neville told me that I will not get the correct pizza I had ordered &amp; paid for by the way, I must eat what they gave me. I told him that I have eaten the same thing for the past 2 years with no complications, if I&rsquo;m not trying out their special. I even told him that if they want to charge me for the sweet chilli sauce I don&rsquo;t mind I just want the pizza. Neville would not change his mind, infact he got really ****ed with me. He has ZERO customer service and is unsympathetic. We went back &amp; forth future, I asked him for the last time if I was going to get my new pizza or not, he told me that I won&rsquo;t &amp; that it is not his problem. 10 minutes later I then got a call from a man by the name of Steve, informing me that he was told by Senior Manager to call me regarding a pizza, I said NO thank you. Keep in mind that this is not the first time that Debonairs Bedford have treated me badly. Last year in December I placed the same order for the <span style="color: red;">above, </span>only to be phoned back after an hour &amp; was told by a female manager or maybe it was a casher that unfortunately I would not be getting my pizza because the delivery guys refuse to deliver the pizza to me. I only asked the lady on the phone 2 things! I asked if this is what they do to all their customers, she said no. I then asked her how is it that a customer phones &amp; &nbsp;places an order &amp; nobody tells the customer that they won&rsquo;t be delivering. This lady proudly said this has never happened before &amp; doesn&rsquo;t know how to deal with it, she said she will be forwarding the matter to her manager &amp; that the manager will be in contact with me. &nbsp;Still today I am still waiting for their so-called manager to call me.&nbsp;</p>

0
Replies (2)
Debonairs Pizza
Debonairs Pizza's reply12 May 2016, 08:58
Official

Thank you very much for taking the time to report your experience with our Bedfordview branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)

Debonairs Pizza
Debonairs Pizza's reply12 May 2016, 09:04
Official

Good day

I would like to apologize for service you had and would like to assure you that your complaint will be escalated to the store and you will be contacted to resolve the matter.

Thank you for taking the time to post your experience that you had with our Bedfordview branch.

We noted that only an email address has been provided, could you kindly supply us with your contact numbers? And kindly advise which Debonairs store you are referring to so that we can be able to escalate the complaint.



Please forward an email to *** with your contact numbers.

Kind Regards,

Debonairs Pizza

***