disgusting debonaires Westgate Mall

i am extremely disgusted by the delivery process of online orders , i placed an order online for delivery from debonaires pizza for delivery at 1:13pm and received and order num by text -immediately i than called up the westgate mall store number an hour later -which than transferred me to a call center - got through to a person called santo who had no telephonic s****s what so ever and while confirming the correct address , was than put on hold abruptly with no indication and than she disconnected the line i called back got through to the same person - i told her that i want to speak to a manager as she rudely disconnected the call - managers name Ferial westgate mall ,took over call and stated that the person i spoke to did not disconnect the line and called me a **** - she was rude and her customer service is disgusting as she went on to argue with me even though the driver and debonairs was at fault as i did not even receive a call from the store confirming delivery time , she confirmed that driver left store at 1:29pm and that he probably had other orders to deliver - also debating that online orders do not have a time estimate like in store - however once you place an online order you get a text confirming the order number , so why is it ferial westgate mall branch could not call me up to confirm the estimate time of delivery , through out the call ferial the manager of store was rude and constantly argued with me also **** that i was through to the call centre and not store , i told ferial that if the driver arrives here after 2hrs i will not pay for my order and he can take the food back - she abruptly responded that driver will not take 2 hrs but could not confirm time it would be delivered - driver arrived here @ 2:40pm with order - the sub was ice cold and hard had no red sticker on that box - the pizza was a little warm and sticker was red for 2 seconds included in the order was 1ltre coke - driver than indicated that they did not have coke so they sent a fanta - i than told the driver that i did not ask for a fanta - he said the store phoned you - i told him that i never receive any call from the store nor did i confirm a fanta in place of coke as i don not drink fanta - i than filled out the service paper - indicated my disgust with both driver and debonaires - that i will never order there again . i paid the driver for the order and also a delivery charge even though ordering online delivery is free - i received a call at 2:45 pm from Ferial the westgate mall store manager - confirming that she tried following up with driver but he is not answering - i told her that i received the order ice cold food with incorrect cooldrink she once again started arguing with - while both she and driver was at fault ' i confronted her and told her that i do not want to debate as she not only **** about being a call centre but also did not do her job by confirming with me i told her that she is rude and arrogant and that i would be posting a detailed review on hello peter , she once again started arguing with me - i than disconnected the call - she did not once apologize for the terrible service or her disgusting attitude . i will never order from Debonaires Westgate mall ever again - service from staff and management is disgusting and they should be ashamed that due to their disrespect and attitude they tarnish Debonaires name -