Disgusting customer service from debonairs westgate mall

I have placed an order on the 23 /12/2020. The order was placed at 17:19 . I work from home so I placed this order whilst taking call and then decided to take my lunch when the order arrived. A hour passed no order arrived I then called customer service in westgate mall to enquire. They then confirmed the driver has left with the order already. I waited for another 30minutes ,eventually I called again and got through to Clair Anne Meyer in the Westgate mall branch, who then confirmed that the order was really out for delivery I then asked to speak to a manager and Clair anne told me that she is new to the business and does not have a manager available, she also told me she works in the call center and not at westgate mall which is a lie because I was calling the westgate mall brance. My phone then disconnected due to airtime , which I then purchase a second batch of airtime to call back ,and ended up waiting for 10minutes in a call que just to be told by the automated line to refer to the debonairs app which tells me that tracking was not available due to an error on the app. I stayed on the line to eventually get through to someone again who I asked where I was calling they then confirmed the westgate mall branch which then confirmed that Clair Anne **** to me about working in a call centre. I asked the agent for a manager she then started shouting in the background for someone to come to the phone . Someone by name of Sulaigah then advised she was the manager and she apologised for me waiting 2 hours for my order to arrive. She then assured that she will pass my number to the driver as he could then let me know when he was at my residence. The driver eventually arrived at 7.45 and I confirmed with him that he was sent my number , the driver then showed me the text he recieved from sulaigah at 7.35 about my number which was long past the time I have spoken to her. So she too **** to me as she assured me she would pass my number on to him immediately whilst we were speaking. I feel really inconvenience as a customer and disgusted by the level of service and lies I've been given and I would like to log this as a formal complaint as your app should make things easy for a customer and me not being able to track my order has caused me tremendous stress as I am constantly taking calls from home I cannot log out when a delivery is eventually made therefore tracking the order would be helpful. As far as the westgate branch it is quite upsetting knowing that I was **** to ,they should take pride in their work and provide customers with relevant support in these times as me spending so much on airtime and waiting 20minutes to get through to someone is a disgrace. The last time I complained aswell it took 1 month for you guys to get back to me all to be told I will get a garlic ripper and r25 off my next order . I took it as a slap on the wrist however I was not happy and still took the chance to place further orders just to be disappointed again.after all this I wasted further airtime to be told by manager sulaigah that UNFORTUNATELY she cannot compensate me for all my trouble .