Disgusting customer service

My son ordered pizza via the Uber Eats App, after the transaction went through, he realized that he did not change the address. I called Primrose Debonairs to ask what we can do, to rectify. The lady I spoke to said he will ask the driver to contact me, which he didn't. I called back to try make arrangements that the driver should send it back so I can collect, the manger Sibusiso, told me that undelivered pizzas are eaten by drivers. If I want my money back, I should contact Uber Eats and request a refund.